Privacy Protection

q77 Privacy Policy

This policy clearly explains how q77 stores your personal information, why we collect it, and how we protect it.

Last updated: 29 October 2026
This policy applies to the q77 website at https://q77.surf

Policy Introduction

q77 ("we", "the platform") takes the protection of players' personal information seriously. This privacy policy explains what information we collect when you use our website and services, how we use it, and how we protect it.

By accessing this website, you confirm that you have read and agree to the terms of this policy. If you do not agree, you must stop using the website and its services.

Types of Information We Collect

We collect only the information necessary to provide our services and maintain the security of players' accounts. The types of information we collect are as follows—

1.1 Information You Provide Directly

Information we collect when a player registers an account, makes a deposit or withdrawal, or contacts our support team includes—

  • Full name
  • Date of birth (to verify age 21+)
  • Email address
  • Phone number
  • Payment information (related to KBZPay, Wave Money, AYA Pay, and bank transfers)
  • Information provided when contacting us about our services

1.2 Information Collected Automatically

When you access the website, we also collect technical information—

  • IP address and network connection details
  • Browser type and version
  • Pages visited and links clicked
  • Date and time of access (Myanmar Standard Time)
  • Device type and screen size
  • Cookies and Similar Tracking Technologies

1.3 Verification and Security Information

To maintain financial security and ensure legal compliance, players may be required to provide a copy of their national ID or government-issued identity document for KYC (Know Your Customer) verification.

1.4 Gaming History

Records of the player's betting activity, deposit/withdrawal history, and bonus usage are also collected and stored. This information is used to protect the interests of both the player and the platform.

How We Use Your Information

We use the information we collect only for the following purposes—

2.1 To Provide Services

  • Opening, verifying, and managing player accounts
  • Processing deposits, withdrawals, and payments
  • Delivering bonuses, VIP rewards, and promotions
  • Providing 24/7 customer service and support

2.2 To Maintain Security

  • Preventing fraud and financial crimes
  • Detecting account theft and unauthorized access
  • Monitoring to protect players from financial loss

2.3 Website Improvement and Traffic Analysis

  • Analysing website traffic patterns to improve the user experience
  • Resolving technical issues and maintaining system stability
  • Reviewing and improving service quality

2.4 Communication and Notifications

  • Service updates and changes requested by the player
  • Promotional notifications the player has opted into
  • Important security alerts related to the account

Cookies and Tracking Technologies

3.1 What Are Cookies

Cookies are small files stored in your browser by a website. They help keep your session running smoothly and remember your preferences between visits.

3.2 Types of Cookies We Use

  • Essential Cookies: Required to keep you logged in and access the website
  • Analytics Cookies: Used to understand website traffic patterns and improve our services
  • Preference Cookies: Used to remember your language and regional settings

3.3 Managing Cookies

Players can decline or delete cookies through their browser settings. However, disabling essential cookies may prevent certain features of the website from working properly.

Data Sharing Policy

We never sell, rent, or trade players' personal information to third parties. However, sharing may occur in the following cases—

4.1 With Service Providers

We share only the information necessary to deliver services with companies acting on our behalf (payment processors, software providers). They must operate under our instructions and are bound by data protection agreements.

4.2 Legal Requests

We may share information with relevant authorities when required by law or when necessary to protect the interests of both the player and ourselves. Any such sharing will only take place after the legal request has been verified.

4.3 Fraud Prevention

Information may be shared with the relevant authorities for investigations related to financial fraud and money laundering.

4.4 Consent-Based Sharing

If a player explicitly agrees to share their information with a third party for a specific purpose, we will act only in accordance with that consent.

Data Security Measures

q77 has put in place adequate technical and organisational safeguards to protect players' information from unauthorised access, alteration, and destruction—

SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, so they cannot be intercepted or read.
Restricted Data Access: Only staff whose responsibilities directly require it can access player information.
Payment Encryption: Players' payment details are stored in encrypted format only.
Security Checks: Regular security checks are carried out on the server and database, and any issues found are resolved immediately.
Data Backup: Player data is backed up regularly to prevent data loss in the event of a server failure.
Staff Training: All staff who handle data are trained on personal data protection and relevant international procedures.

Players' Data Rights

Players have the following rights regarding their personal information—

Player rights we commit to

Right to Access: You can request to view the personal information we hold about you
Right to Rectification: You can request corrections to any information that is inaccurate or incomplete
Right to Erasure: You can request that your data be deleted when we no longer have a legal reason to keep it
Right to Restriction: In certain situations, you can request that we limit how we process your data
Right to Portability: You can request that the information you have provided be given to you in a transferable format
Right to Withdraw Consent: For matters that are not legal obligations — including marketing communications — you can withdraw your consent at any time

To exercise any of these rights, contact us at [email protected]. We will process your request as quickly as possible once we receive it.

Data Retention Period

7.1 Retention Policy

Players' personal information is retained only for as long as is necessary to provide the service or to meet legal requirements — whichever period is longer—

  • Full data is retained for as long as the player's account remains open
  • After account closure, financial records are retained as required by law
  • Once the legal requirement period has ended, data is securely deleted or anonymised

7.2 Deletion Process

When data is deleted, steps are taken to ensure it is securely removed from both service provider servers and backup servers.

Policy Changes and Notices

8.1 Right to Amend Policy

We reserve the right to update this privacy policy at any time. Changes may occur to correct errors, reflect changes to the service, or comply with legal updates.

8.2 Notifying Players

When policy changes occur, the "Last Updated" date on this page will be updated, and for significant changes, players will be notified at their registered email address.

8.3 Continued Use

Continued use of the website after a policy change will be taken as acceptance of the updated policy.

Ethics and Child Protection

9.1 Age Verification

q77 services are for players aged 21+ only. We have clear measures in place to verify players' ages. Accounts of players suspected to be under 21 may be suspended pending investigation.

9.2 Children's Data

We do not store personal information of anyone under 21. If you believe a minor has registered on our website, please contact us immediately at [email protected] — the data will be deleted right away.

What You Should Know About Personal Data Protection

q77 protects players' personal information with SSL encryption. Data access is strictly controlled and regular security audits are carried out, so players can be confident their personal information is secure.

We never sell or share players' payment information with third parties under any circumstances. Information shared with payment service providers is limited strictly to processing transactions and is bound by data protection agreements.

You can contact [email protected] to request details about the information we hold on you. We support players' right of access and can provide records of betting history, financial records, and database entries.

Yes — players have the right to request deletion of their personal data. However, financial records must be retained for the period required by law and cannot be deleted. Data not subject to legal retention requirements will be deleted.

You can continue using the website if you reject analytics cookies. However, if essential cookies such as login cookies are disabled, account access, gameplay, and payment functions will not work properly.

The "Last updated" date at the top of this Privacy Policy page will reflect any changes. For significant changes affecting players, we will also send a notification to your registered email address. You should check this policy regularly.

If you have a privacy issue, you can email [email protected] or contact us directly via 24/7 Live Chat. We provide support in Myanmar language with no time restrictions.

Do you have questions about personal data?

If you have any questions about this policy, you can reach us directly in Myanmar language via our 24/7 Live Chat, or send an email to [email protected].

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